What to do in the event of a power outage

In the event of a power outage, contact your regional distribution company.

Click on your region in the map below to determine your regional distributor.

Follow these steps
before calling
the regional distributor:
  1. Ensure you have the address of the affected consumption point/s.

  2. Determine whether you can see a reading on your smart meter or not.

  3. Establish the nature of the outage and whether there is immediate risk of injury or fire.

  4. Determine whether it looks like other buildings in your vicinity are also without power.